Frequently Asked Questions

Know More About Our Services Here!

– Do I Need a Credit Card to Reserve?

Nope! You can reserve storage online, in person, or by telephone, with just your first and last name, and a contact phone number, couldn’t be easier! We do not require a credit card to reserve a unit or to make a payment.

– What Do I Do if the Office is Closed But I Need to Speak with Someone?

Our property managers are available to answer any of your questions from Monday through Friday between 9:30 am and 6:00 pm (PST) and from Saturday through Sunday between 9:30 am and 5:00 pm (PST). The office can be reached at 604-259-2057 where you may leave a message. You can also fill out the form available on our Contact Us page, or email us at: vancouver-skeena@keyselfstorage.ca

– What Are My Payment Options?

At Key Self Storage, you can pay in person, online through our website, or via Automated Payment Plan. We accept all 3 major credit cards – Visa, Master Card, and American Express. For hassle-free account management and extra convenience, we also give you the option to pre-authorize your monthly payments either by credit card or debit, so you’ll never have to worry about missing a payment, or incurring late fees.

– Is the Office Open Seven Days a Week?

Yes! Our offices are open Monday to Friday 9:30am to 6pm, and Saturday/Sunday from 9:30am to 5pm.

– Will I Be Able to Access My Storage When the Offices Are Closed?

Absolutely! Key Self Storage access hours are every day from 6:00 am – 10:00 pm. Just remember to bring your access code so that you can enter the facility.

– Do I Need to Sign a Contract in Order to Rent a Space?

To give our customers maximum flexibility, we do not require a fixed-term contract. In practice, this means that you have the freedom to rent storage for as little or as long as you wish. You are required to sign a rental agreement at the time you move in, which continues on a month-to-month basis until you decide to move out.

– What Do I Do if I Lose the Key to My Storage?

Don’t panic! If you lose the key to your storage unit, we will need to remove the lock during our office hours. You must notify the manager of the situation so that you can make the appropriate arrangements at the property. Please be aware that additional costs may be involved.

– Can I Get Extra Copies of My Storage Key?

Short answer – it depends on the type of lock you choose. If you have secured your unit with a standard padlock, the padlock key can be copied anywhere that offers key-cutting services. If you’re using a cylinder lock, they have a special type of key that cannot be replicated, so in this case, you can only use the keys that came with the original lock. If you have lost your keys, please see the above question and speak to the manager about how to replace your unit lock.

– Can I Share Access to My Storage Unit With Someone Else?

Yes! You can specify anyone you’d like to authorize to access the storage unit within your lease. For everyone’s safety, please ensure that such individuals have your unit’s current access code and a key to the lock. Key Self Storage will not provide access codes or open locks for anyone.

– Are There Any Items That Are Prohibited in Storage?

Yes. We do not allow hazardous items, as they pose various risks when placed in storage, and could increase the risk of damage to your goods and the goods of others, directly or indirectly. For a full list of items we do not allow, please see the items clearly outlined in our lease agreement, but common examples include food, which attracts pests, other perishable goods, flammable materials such as propane, or materials with risk of explosion, such as firearms and ammunition, or paint canisters. Tenants are also prohibited from storing hazardous materials anywhere on our premises. If you have any additional questions or concerns, please contact the rental office or property manager directly for further information.

– Will My Belongings Be Safe?

At Key Self Storage we’re dedicated to keeping you and your belongings safe with our state-of-the-art security and surveillance systems, proactive maintenance, and unmatched protection against the unexpected.

– Do You Provide Dollies and/or Carts to Help Move in?

We provide dollies, flatbed carts, and mattress carts at both locations to make your move into your unit even easier.

– Can I Bring My Own Lock?

Absolutely! We encourage you to bring you own lock. Alternatively, we do sell locks at our facilities, along with many other moving and storage supplies, for your convenience.