Customer Reviews

Awesome service all around, huge no non-sense elevators and carts, staff is very polite and accommodating. Everything is heavy duty and modern! I Highly recommend this place!

**UPDATED**: Decent storage facility. A lil pricey. **Although pricey, the price difference is 100% justified. You are paying, for both the convenience of an inner city storage facility, and the top notch security system that they've installed. To my understanding, each storage unit, has its own independent security alarm. Very few storage facilities anywhere out there, offer such a thing. At least not the ones, that I've been checking out locally in the Metro Vancouver Area. And on the much bigger plus side of things, the staff there are awesome, especially Debbie, very professional, hardworking, and friendly to deal with.** Can still be hard to finding parking some times. Both inside, and outside though. .

great facility! staff was very friendly, procedures were straightforward, facilities were very clean, and prices were as good or better than anywhere else in Vancouver-proper

This is the first time i rented a storage space and the experience is great! The system is easy to follow with passcodes. The building is clean, bright, easy access in and outs.. staffs are wonderful and helpful!! I highly recommend it! Thanks for all the staffs to make my transition easy!!

Friendly staff and extremely clean building....

Awesome experience staff was super friendly very modern and clean such a well organized clean and secure facility HIGHLY RECOMMEND

Fantastic brand new facility. Stored some stuff for 3 months before moving into a house. Very professional outfit. Debbie was very helpful with setting everything up. The undercover parking to load and offload in is GREAT! I will definitely use this facility again in the future.

Key self storage is very neat and well organized! The staff are very professional. I do recommend this place! Response time for reservation was very quick! Also security is very up to date. Climate control is an bonus feature. Thanks Dayane & Debbie! You guys are amazing

i was looking for a self storage facility for temporary storage purposes. i found the staff to be courteous, professional and answered all my questions thoroughly. The facility has two large elevators, clean, brightly lit, and temperature controlled. The loading area is located inside the building which keeps everything dry all the time. It has a modern security coding system. Best of all, i found their price very reasonable.

This storage place is so nice! Staff are super polite, the storage units are very clean!! Everything is nice and organized and it’s very secure. Passcodes yo get in , to use the elevators and to get out- it’s perfect! I know my belongings are safe with Key Storage!

I rented a locker at Key Storage!The facility is bright and modern with easy access to the loading areas. The staff are great as well. I would recommend this to anyone looking for modern secure climate controlled storage in the Vancouver area. Thanks, Dayane for the great customer service!

Debbie and Dayane helped me made me feel welcomed gave me a good price great job ladies definitely recommend

(Translated by Google) This 𥚃 provides a covered loading and unloading place and a large trolley for use. (Original) 這𥚃提供有盖頂的上落貨地方還有大手推車提供使用。

We moved into our storage unit at Key Self Storage recently and we are loving it!! Debbie is SUPER HELPFUL and truly deliver HIGH QUALITY Customer Service. I can't thank her enough for all that she did to make our move into the storage unit easy. We've had many different storage units in the past and many have been good but this one is GREAT and I believe Debbie is big reason why. The facility is very secure, and very clean!! The elevators are large and they have ample carts available for use. I also appreciate the indoor parking garage and of course, can't beat their customer service!! 5-stars all around and highly recommended!!

Storage site is clean and pretty new. Good promotions. Friendly staff (Gerry) and a secure site. I've used other storage facilities and visited some in the area, this is by far one of the better ones and better priced. Also mattress bags sold here are cheaper than amazon.

Highly recommend renting a unit from here. Customer service is superb. Roque, Pinky and Ed are an absolute pleasure to deal with. I love the indoor loading bays. If I could give my rating 6 stars I would.

This place is awesome! Clean and awesome security!! Roque is an outstanding manager and gave me a tour, explaining everything about the storage.

I can’t say enough about this facility. It is bright, clean, secure and management is terrific. They were very accommodating!

Roque is fantastic. Expect good service and a clean/new facility

Modern facilities, convenient location, good price and wonderful staff. Overall excellent. I spoke to Rocky who was super knowledge and helped me pick the perfect unit for my needs. He also had me set up and ready to roll with my storage unit in no time. They also conveniently have U-Haul products and services, which can help a lot when moving in or out.

Easily accessible brand new storage space. Negotiable price.

Outstanding service by storage manager, Roque. Key Self Storage is a remarkable facility, safe, clean, and great prices. Would highly recommend!

we have always been very well oriented by Roque and the place is always clean and protected.

Pinky has been the most patient, most helpful, friendly and cheerful self-storage staff I have ever dealt with. She did not mind showing me different units, explained pricing and promos and answered my questions with enthusiasm. Tiny lady packed with lots of energy! And it’s a plus that this facility is fairly new with a huge indoor loading bay!

I did my due diligence when it came to selecting a storage unit - Key was head and shoulders above the rest. New facility, clean, safe.. it checked all the boxes and more. Also, I was very impressed with the professionalism and knowledge the manager, Roque, provided. If you need storage, this is a no-brainer.

(Translated by Google) The customer service is awesome. Pinky helped me a lot !!!!! Even I, who is not good at English, responded politely. The telephone and email correspondence is so kind that I doubt that there is something behind it. (There is no back, just wonderful staff! Lol) (Original) The customer service is awesome. Pinky helped me a lot!!!!! 英語が上手くない私にも、丁寧に対応していただきました。電話メール対応があまりにも親切なので、何か裏があるのでは...と疑ってしまうほどです。（裏はありません、ただただ素晴らしいスタッフさん達です！笑）

Excellent experience at the this storage place. The rooms are big and very clean. The customer service is top-notch, and very helpful. I would recommend this place to anyone looking for a place to put their belongings.

This place is awesome. The security is really good,and the landscaping is amazing for a storage facility.

I highly recommend it! They have a great wide space, very clean. The manager Roque was especially helpful and offered some options for what I was looking for. By showing me the space and telling me its features, he convinced me to get it right away. If you are looking for a safe place to keep your belongings, this is definitely the best one!

This storage company is an awesome choice! I was offered a great deal and the units are true to size. The facility is quite clean and the staff are so friendly 🙂

I just recently rented a unit here and got a great deal by pre-paying for one year. Pinky provided excellent customer service and was extremely helpful during my time visiting the facility. The facility is super clean, very secure with many cameras and each unit is individually alarmed as well. Their loading bay is inside the secured building and conveniently located right beside the elevators with many dolly's always available. The location is just off the highway coming into Vancouver so it's super convenient and so is the access hours from 6am-10pm. I looked at many different facilities basing my decision on price, security, location, cleanliness and customer service and overall Key Storage was the best choice for me.

I had to rent a storage and this facility was my choice due their security system, cleanness and price. Manager was very helpful with all my doubts!

I just rented an unit with them. Pretty good deal 50% off for 12weeks. Place is clean, secure and have an indoor loading bay which helps a lot. Manager was very helpful 🙂

My folks just rentend a unit with them. Nice and secure place. Roque provides a very experience for all of us

My new work now is in Quebec,and Some of my old furniture and some summer clothing I left with them in Vancouver. Safe, new and clean that what I wa spooking for and there arè like this. Roque provided me a pleasant experience!

Top notch customer service. They look at ways to best help the customer whether it be size, cost, locker location, door size, etc. Highly recommend them. The team is very friendly and the storage facility is immaculate. Dollys work, elevators are clean, and tons of security cameras.

My family has an unit there and we like the place. It’s clean, organized and woth a friendly staff. We had a good experience with Roque!

Nice customer service there done by Roque, fair price, clean place, the facility is pretty good!

I had a good customer service there done by Roque, clean space and nice facility

Great storage security! Roque was very helpful and take care the facility is running smoothly. He was very helpful while moving my stuff!!! Definitely recommend

Very clean and has state of the art technology! Pinky was very patient and helpful! Highly recommended!

Nice facility and great customer service. Roque was super helpful! If you're in need of a self storage unit I highly recommend this place

New, clean and organized place. Fair price! Good experience provided by Roque

I had a really great experience with roque who booked my unit.he was super helpful and kind and the facility is state of the art. I highly recommend it.